Refund Policy

A LEGAL DISCLAIMER

At JON-JOHNS&3, we value your satisfaction and strive to provide the best possible experience for our customers. We understand that there may be circumstances where a refund is needed, and we are here to help. Below, you’ll find our refund policy, including the conditions, procedures, and timelines for refunds.

Conditions for Refunds

Subscription Cancellations:

You cancel your subscription within 7 days of your initial purchase or renewal date.

Refunds are available only for unused services during this period.

Service Issues:

If you experience significant technical issues with our platform that prevent you from using our services and we are unable to resolve the issue within a reasonable time.

Accidental Charges:

If you were charged by mistake due to a billing error or unauthorized transaction.

Non-refundable Items

Fees for services already rendered or completed.
Payments made after the eligible refund period, including subscription renewals beyond the cancellation window.
One-time purchases for downloadable content, customized plans, or other non-subscription-based services.

Refund Request Process

If you are eligible for a refund, please follow these steps to initiate your request:

Reach out to our customer support team by email at info@jonchat.com, by phone at 1-877-775-6624, or via live chat on our website. Include the following details in your request for faster processing:

Your full name and account email
Order confirmation number or subscription details
A brief explanation of your refund request

Review Process

Our team will review your request to ensure it meets the refund eligibility criteria. If additional information is needed, we will contact you directly.

Approval and Processing

Approved refunds will be processed within 5-7 business days of approval. The refund will be applied to the original payment method used during the purchase. Please note that the actual time for the refund to appear in your account may vary depending on your financial institution.

Additional Information

Cancellations Beyond Eligibility Period: If you cancel your subscription after the refund period has ended, you will not be eligible for a refund, but your account will not be charged for the next billing cycle. The services will remain active for the duration of the current billing period.

Charge Disputes: If you believe there is an error in billing, please contact us promptly. We’ll review your claim and address it as soon as possible.

At JON-JOHNS&3, LLC, we are committed to ensuring a positive and supportive experience for all our customers. If you have any questions or need help with your refund request, our team is happy to assist you.

Thank you for choosing JON-JOHNS&3, LLC as your fitness and wellness partner!